Terms & Conditions

Content Rights

The copyright and all other rights in all of the material on this site are owned by ESco Business Services Ltd or the material is included with the permission of the rights owner. As a visitor to this site, you may copy material on this site for your own private or domestic purposes, but no copying, adapting or transmitting for any purpose other than your own private or domestic purposes is permitted.

The Information on this Site

Whilst we try to ensure that the information on this site is accurate and complete, we do not accept any liability arising from any inaccuracy or omission in the information on this site. We advise you to verify the accuracy of any information before relying on it

Delivery

Unless otherwise requested the subscription will start with the first available issue. This will be delivered within 6 weeks of the order being placed for UK delivery and around 8 weeks for Overseas delivery. We will endeavour to meet any date agreed for delivery. If for any reason this delivery cannot be met, Opera will not be liable for any losses, costs, damages or expenses. Delivery of the magazine will be made to the address specified in the order and you will need to make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

Subscription Gifts

If the subscription that you purchased includes a free gift, please allow up to 28 days for delivery. Gifts are sent out separately to your subscription copy of the magazine. We reserve the right to substitute the gift advertised for one of equal or greater value if circumstances require. In some cases, if a subscription offer includes a gift with a limited number available, no further gifts will be offered to those subscriptions received after the limit has been exceeded. Please note that we reserve the right to withdraw a promotion at any time.

Payment Types

Please note that when you pay for a subscription by Direct Debit you may be contacted via email regarding your Direct Debit Plan. If you would prefer to be contacted by letter instead, please call us on +44 (0)1371 851804.

Returns, Refunds & Cancellation Policy

Order cancellations & refunds

You can cancel your subscription at any time by contacting Customer Services. Any requests received within the first three issue being sent are eligible for a full refund of any undespatched copies unless purchased with a special promotion code stating otherwise. After this period, refunds are subject to a processing fee of £5.

Opera will start subscriptions with the next available issue unless otherwise advertised. Please note that the right to cancel during the Cancellation Period does not apply to purchases of single issue magazines. Furthermore, we cannot accept cancellations for any digital items once downloading has commenced.

Opera will provide free of charge replacement copies if the original is lost or damaged. If there is no stock available to provide a replacement, then we will extend the subscription accordingly provided we receive the request within 3 months of publication.

Order returns

Returns are not accepted, unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you, we may arrange for collection of the item at your cost. This does not affect your statutory rights.

If your purchase was damaged during delivery, is defective, was incorrectly advertised or isn’t what you ordered you are entitled to a refund. Send your item(s) back to us within 30 days of receipt and we will issue a full refund or a replacement at no additional cost. This does not affect your statutory rights.

Please allow up to 28 working days to receive refunds.

To return an item:

Simply contact our Customer Service team who will be happy to assist:

• By telephone: +44 (0) 1371 851 804
• By e-mail:opera@escosubs.co.uk
• By post: Opera Magazine Subscriptions, Trinity House, Sculpins Lane, Wethersfield, Braintree, CM7 4AY

If a replacement is not sent a full refund payment will be made back to the credit card or debit card you originally paid with or PayPal within 10 working days of receipt of the returned item. We will send you an email to confirm that the refund has been processed.

Using Our Continuous Payment Authority

Setting up recurring payments

By purchasing a Continuous Payment Authority (CPA) subscription you acknowledge that this has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive periods for an indefinite time until cancelled by you or us. The initial payment will be deducted from your specified account, we will then deduct subsequent payments as indicated in your notification communication (i.e. Monthly, Quarterly, Annually). Where the collection due date is not a business day, we will make the collection on the next business day.

Recurring payments will be made via your chosen credit or debit card by way of a stored credential in the form of a payment token. Tokenisation is the process of replacing sensitive card data with a string of randomly generated numbers called a “token”.  Similar to encryption, tokenisation retains all the essential information but renders it unreadable in the event of a data breach or other exposure.

Cancelling your recurring payments

You may cancel your subscription at any time. To do so, please contact our customer care team via the various methods detailed on our contact page. You must notify us at least 10 business days before the next scheduled transaction.

Updating your account information

To make any changes to your account or recurring payment information, please contact us at least 10 business days before the next scheduled transaction for the update to take effect.

If a transaction is refused by your financial institution

If your recurring payment is declined for any reason, including insufficient funds, closed account, or unauthorised account, we will contact you using the details provided when setting up the agreement and making your first payment. This communication will notify you that payment has failed and prompt you to update your details or provide an alternative payment method.